crimson-stone

Privacy Policy

Last Updated: July 29, 2026

Introduction

This Privacy Policy explains how crimson-stone collects, uses, stores, and protects your personal information when you use our rental assistance services and website.

Information We Collect

We collect the following types of information:

Personal Identification Information: Name, email address, contact details you provide when requesting services
Rental Search Information: Budget preferences, location preferences, lifestyle requirements, employment details necessary for rental applications
Communication Records: Correspondence between you and our team regarding your rental search
Website Usage Data: Information about how you interact with our website, including pages visited and time spent on pages

How We Use Your Information

We use collected information for the following purposes:

To provide rental search and matching services you have requested
To communicate with you about your service requests and rental search progress
To coordinate property viewings and communicate with landlords on your behalf
To prepare rental applications and related documentation
To improve our services and website functionality
To comply with legal obligations and respond to lawful requests

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Landlords and Property Managers: We share relevant information when submitting rental applications or coordinating viewings on your behalf
Service Providers: We may use third-party service providers who assist with business operations, subject to confidentiality obligations
Legal Requirements: We may disclose information when required by law or to protect our rights and safety

We do not sell your personal information to third parties for marketing purposes.

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide services you have requested and to comply with legal obligations. Typically, we retain client information for three years following the conclusion of services unless you request earlier deletion.

Your Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal information we hold about you
Correction: You can request correction of inaccurate or incomplete information
Deletion: You can request deletion of your personal information, subject to legal retention requirements
Objection: You can object to certain processing of your personal information
Data Portability: You can request your information in a structured, commonly used format

To exercise these rights, contact us at [email protected].

Cookies and Tracking Technologies

Our website uses cookies to improve user experience and analyze website traffic. You can control cookie preferences through your browser settings. For more information, see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and recommend reviewing their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised date.

Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

crimson-stone
127 Rivonia Road
Sandton, Johannesburg, 2196
South Africa
Email: [email protected]