Last Updated: July 29, 2026
By accessing and using the crimson-stone website and services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.
crimson-stone provides professional apartment rental assistance services, including property matching, viewing coordination, application support, and complete search management. Our services are designed to assist individuals in finding and securing rental properties in South Africa.
While we strive to provide high-quality assistance, we cannot and do not guarantee:
Rental approval decisions are made solely by property owners and landlords. Market conditions, property availability, and landlord preferences are beyond our control.
When using our services, you agree to:
Service fees are specified on our Services page and must be paid prior to or at the commencement of service delivery. Fees are non-refundable once services have commenced, except in cases where we fail to deliver agreed services.
We reserve the right to modify service fees with reasonable notice. Fee changes will not affect services already contracted.
All content on this website, including text, graphics, logos, images, and software, is the property of crimson-stone and is protected by copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without express written permission.
You agree not to:
We may introduce you to landlords, property managers, and other third parties during the course of our services. We are not responsible for the actions, services, or policies of these third parties. Any agreements you enter into with third parties are between you and them.
To the maximum extent permitted by law, crimson-stone shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
Our total liability to you for any claims arising from or related to our services shall not exceed the amount you paid to us for services in the six months preceding the claim.
You agree to indemnify, defend, and hold harmless crimson-stone, its officers, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from your use of our services, your violation of these Terms, or your violation of any rights of another party.
We reserve the right to terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including but not limited to breach of these Terms. Upon termination, your right to use our services will immediately cease.
You may terminate your engagement with our services at any time by providing written notice. Termination does not entitle you to a refund of fees for services already rendered.
We reserve the right to modify or discontinue our services at any time without notice. We may also revise these Terms of Use at any time by updating this page. Continued use of our services after changes constitutes acceptance of the revised terms.
Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data collection and usage practices.
These Terms shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Johannesburg, South Africa.
In the event of any dispute arising from or relating to these Terms or our services, the parties agree to first attempt to resolve the dispute through good faith negotiation. If negotiation fails, either party may pursue resolution through mediation before initiating litigation.
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These Terms of Use, together with our Privacy Policy and any service agreements you sign, constitute the entire agreement between you and crimson-stone regarding the use of our services, superseding any prior agreements.
If you have questions about these Terms of Use, please contact us at:
crimson-stone
127 Rivonia Road
Sandton, Johannesburg, 2196
South Africa
Email: [email protected]